Returns

What you need to know

We offer EASY RETURNS – 14-day, no quibble, money-back guarantee on all products, including the refund of our standard delivery charge.

All we ask is that you follow these simple steps…

  • Let us know within 14 days of receipt
  • You can either return the items to us free within 14 days, or use our day-of-choice returns pick-up service for a fixed cost of £25.
  • Items must be in as-new conditon so please take good care of them while they’re in your possession
  • Return items in their original packaging where possible – if you don’t have the packaging, let us know and we’ll bring  more when we collect
  • Please do not order multiple items – we offer one return per customer. For example please don’t order the same or similar products in multiple colours or sizes to see which you prefer
  • Refunds will be processed as soon as possible after collection

FAQs

Will my furniture fit?

  • Please double check access into your room of choice
  • Common problems include narrow door frames, awkward staircases, passenger lifts and any right angle turns once inside the property
  • 3 seater sofas and corner sofas are especially prone to these restrictions so particular care should be taken when ordering these
  • Please also check there is suitable access for the delivery vehicle. The rule of thumb is if a standard sized dust bin lorry can get to your property then so can we

What if my order arrives damaged?

  • If you notice any product or packaging damage please record this on the drivers’ terminal
  • Where possible please call us whilst the driver is still there
  • We will fix or replace any damaged item, or you can return the item for a full refund

What if I am out?

  • As you will have been aware of your delivery date, there will be a £25 charge if you are out

Can I change or cancel my delivery date?

  • Yes, please notify us within 2 working days before delivery as orders are collected by our carriers in advance. Note that you have a right to cancel your order up to 14 days after delivery