What you need to know
We offer EASY RETURNS – 14-day, no quibble, money-back guarantee on all products, including the refund of our standard delivery charge.
All we ask is that you follow these simple steps…
- Let us know within 14 days of receipt
- You can either return the items to us free within 14 days, or use our day-of-choice returns pick-up service for a fixed cost of £25.
- Items must be in as-new conditon so please take good care of them while they’re in your possession
- Return items in their original packaging where possible – if you don’t have the packaging, let us know and we’ll bring more when we collect
- Please do not order multiple items – we offer one return per customer. For example please don’t order the same or similar products in multiple colours or sizes to see which you prefer
- Refunds will be processed as soon as possible after collection
Will my furniture fit?
- Please double check access into your room of choice
- Common problems include narrow door frames, awkward staircases, passenger lifts and any right angle turns once inside the property
- 3 seater sofas and corner sofas are especially prone to these restrictions so particular care should be taken when ordering these
- Please also check there is suitable access for the delivery vehicle. The rule of thumb is if a standard sized dust bin lorry can get to your property then so can we
What if my order arrives damaged?
- If you notice any product or packaging damage please record this on the drivers’ terminal
- Where possible please call us whilst the driver is still there
- We will fix or replace any damaged item, or you can return the item for a full refund
What if I am out?
- As you will have been aware of your delivery date, there will be a £25 charge if you are out
Can I change or cancel my delivery date?
- Yes, please notify us within 2 working days before delivery as orders are collected by our carriers in advance. Note that you have a right to cancel your order up to 14 days after delivery